FAQ

1. What does Qingora Jewels sell?

Qingora Jewels offers a curated collection of Chinese-inspired women’s jewelry designed for elegance, charm, and timeless beauty. Our products are selected for customers who love graceful accessories, meaningful details, and stylish pieces for everyday wear, special occasions, gifting, and personal expression.

2. Where do you ship?

We currently ship to customers in the United States.

3. What shipping options do you offer?

We offer the following shipping options:

Express Shipping
Estimated delivery: 3–6 business days
Shipping fee: $20

Free Shipping
Estimated delivery: 7–14 business days
Shipping fee: $0

Standard Shipping
Estimated delivery: 7–14 business days
Shipping fee: $10

Please note that delivery times are estimated in business days and may vary depending on your location, carrier delays, holidays, or unexpected circumstances.

4. How long does order processing take?

Orders are usually processed within 1–3 business days after payment is confirmed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information if available.

5. Can I track my order?

Yes. Once your order ships, we will send a tracking number to your email so you can follow your package’s delivery status.

6. Are your jewelry pieces suitable for everyday wear?

Yes. Many of our jewelry pieces are selected for both everyday styling and special occasions. They can be worn with casual outfits, elegant looks, workwear, dresses, evening outfits, holiday styles, and cultural-inspired fashion.

7. How should I care for my jewelry?

To help maintain the beauty of your jewelry, we recommend keeping it away from water, perfume, lotions, harsh chemicals, and excessive moisture. Store your pieces in a dry place when not in use and gently wipe them with a soft cloth after wearing.

8. Is your jewelry good for gifts?

Yes. Many of our pieces make thoughtful gifts for birthdays, holidays, anniversaries, celebrations, Mother’s Day, Valentine’s Day, and special personal moments. Please review each product page for style, size, and material details before purchasing.

9. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it. We will do our best to assist you, but once an order has been processed or shipped, we may not be able to make changes.

10. What should I do if I entered the wrong shipping address?

Please contact us immediately if your shipping address is incorrect. If your order has not yet been processed, we may be able to update it. Qingora Jewels is not responsible for packages delivered to an incorrect address provided by the customer.

11. What should I do if my package is delayed?

If your package is delayed, please allow a few additional business days for the carrier to update the tracking information. If you still have concerns, contact our customer support team and we will be happy to help.

12. What is your return policy?

We want you to feel confident shopping with Qingora Jewels. If you are not satisfied with your order, please contact us within the return period listed in our store policy. Items must be unused, unworn, undamaged, and returned in their original condition with original packaging when applicable.

For hygiene and quality reasons, worn jewelry may not be eligible for return. Please review our return policy for full details.